Every channel routes through the same authenticated ticket system. We don't publish an email — partly because we'd drown in spam, mostly because routing through the panel means we keep a verified, audited record of every conversation we have with you.
Each channel routes to the right team and tracks the conversation in your panel. Active cardholders can open tickets directly; everyone else can browse the FAQ or sign up to file.
Already a cardholder? Open a ticket from the panel and we'll reply within 24 hours.
Open a ticket30+ articles covering top-ups, cards, withdrawals, security, fees and privacy.
Browse FAQVolume programmes, white-label arrangements, enterprise pricing. Sign up, open a ticket tagged business, get routed to the right person.
Sign up & ticketInterview requests, coverage, embargo lifts. Sign up, open a ticket tagged press. We respond within 48 hours.
Sign up & ticketVulnerability report? See our bug bounty programme. Open a ticket tagged security — triaged within 24 hours, rewards up to $25k.
Report & collectSubpoenas, court orders, regulatory enquiries. Open a ticket tagged legal. Privacy-related requests routed to the privacy team specifically.
Sign up & ticketWhy no email? Email-based support is impossible to authenticate, easy to spoof, drowns in spam, and leaves no audit trail. The panel ticket system verifies who you are, threads the conversation, and survives the inbox apocalypse. Every team you'd email at a normal company is reachable via tagged tickets here.
Sixty seconds to a verified channel with the right team on the other side.
Everything people actually ask. Last updated .
Every channel routes through the authenticated ticket system inside the panel. This guarantees the message reaches the right team, is tied to an account for context, and is protected from spam and impersonation. Public mailboxes are not maintained.
Sign in at https://cryptocardium.com/account and open a ticket from the support panel. Tickets carry your account context (cards, top-ups, recent transactions) so the response is faster and more specific.
See https://cryptocardium.com/.well-known/security.txt for the coordinated disclosure policy (RFC 9116). Eligible reports qualify for the bug bounty programme described on the Security page.
Open a ticket in the authenticated panel and select "Press" as the category. Press kit and brand assets are linked from the About page.
